Conditions of the Alcock Nurseries Warranty
We only guarantee our nursery stock for the season purchased.
Alcock Nurseries offers a Five (5) day customer satisfaction guarantee. A customer may return or exchange any of the purchased products within Five (5) days of delivery, if the goods are not of good health or do not match their description. The return of any product is conditional on the products being returned in their original condition and in the original containers together with the packing slip. The customer must contact Alcock Nurseries to arrange for collection of the goods within the specified time frame. Alcock Nurseries will not accept the return of damaged products or products that have not been properly watered, except in cases where products were damaged prior to delivery or during. The onus of proof of damage prior to delivery resides with the customer. Please water your plants upon arrival and give them water daily until planting, once planted continue to water daily for the next two weeks and then water every second day for then next week after and once every 3 days after that. If your plant is looking droopy or dry then water immediately.
Upon the return of dead plant material and presentation of the receipt, the customer will be issued a credit note for the amount the plant was purchased for. This credit note can be applied to any regular priced items in our yard. Plant material purchased with the issued credit note will not be covered under the Alcock Nurseries warranty. We will not be held responsible for any amount greater than the original purchase price.
Exceptions to the Alcock Nurseries Warranty
- Perennials, grasses, ground-covers & cedar have a seasonal guarantee which means from the time of purchase until the first frost.
- Trees that have a caliper size of 45 mm or larger have a seasonal guarantee.
- Trees that are in a wire basket (WB) have a seasonal guarantee.
- We do not guarantee against losses due to vandalism, theft, mechanical or chemical injury, animal damage, pest damage, neglect, improper care or severe weather conditions beyond our control (i.e drought, early frost). The purchaser agrees to follow proper planting, maintenance, watering frequency and winter protection.
NOTE: Due to variations in sizes, shapes, colours and growth stages, final products may not be exactly as shown.
Alcock Nurseries ONLINE GARDEN CENTRE DELIVERY SERVICE
Prices for delivery are to front door only. We do place it in a safe location near/on your front step or garage. If you would like other arrangements please contact our office prior to delivery and discuss options as there may be a delivery surcharge.
Online ordering – Curbside pickup only. If you want or require delivery of your products please email or phone us to receive a cost for delivery. We deliver using a pickup truck and trailer – NO trucking companies.
We do not sell outside of Ontario Canada.